GENERAL TERMS & CONDITIONS
GENERAL TERMS AND CONDITIONS / GUIDELINE FOR TRAVEL ARRANGEMENTS FOR INDIVIDUAL PASSENGERS (BOOKING ON PUBLISHED TRAVEL ARRANGEMENTS) AND GROUP TRAVEL PROGRAMS OF THE COLLEGIUM MONDIAL TRAVEL d.o.o. (abbreviated Collegium)
1.GENERAL TERMS AND CONDITIONS
General terms and conditions of travel arrangements are a fundamental part of this booking agreement (booking form), concluded between the Collegium or other accredited agency and passengers, who are booking a certain travel arrangement. All the arrangements offered by the Collegium, are primarily dedicated to university and college students and to youth in general. Once the interested passenger orders a certain travel arrangement in the agency, over the phone or on-line, it is considered that he has accepted the general terms and conditions. The booking the passenger makes is obligatory and therefore it is possible for the passenger to cancel his booking exclusively according to the general terms and conditions regarding the cancellation of the booking on behalf of the passenger. It is considered as an obligatory booking, beside previously mentioned written booking form (signed agreement), every booking order given orally over the phone or in writing on-line. The passenger is responsible for all the costs and consequences, which may occur due to incorrect information he has provided when making a booking.
2. MAKING BOOKING AND PAYMENTS
The passenger can book a travel arrangement in the offices of the Collegium or in any other accredited agency. By making a booking the Collegium and the passenger agree a travel agreement, which includes the information regarding the travel arrangement that the passenger has chosen or in other cases the travel agreement refers to the travel arrangement program, that consist of all the information regarding the chosen travel arrangement program. When making a booking, the passenger has to provide all the necessary information and his personal documents that are required by the travel arrangement programs and pay the amount of 40% of the total value of the travel arrangement or he has to follow the instructions, stated in the travel arrangement program. The passenger has to pay the remaining amount of the travel arrangement price at the latest 60 days before the date of departure or as stated on the booking form / in the travel agreement. In case the passenger fails to pay the remaining amount of the travel arrangement price in time, it is considered that he has cancelled his booking and in this case the Collegium follows the regulations of general terms and conditions regarding the cancellation of the travel arrangement on behalf of passenger, as stated in paragraph V. of these general terms and conditions. It is the duty of the passenger to present before the departure to the travel guide or representative of the Collegium the payment confirmation for the travel arrangement. In case the passenger should fail to present the confirmation, the travel guide or representative of the Collegium is not obliged to allow the passenger participation on the travel. Based on the deliberation of the Union of the travel agencies of Slovenia Collegium is allowed to charge the booking feeup to 15€ for every received booking form. The booking fee covers the administrative cost of the booking.
Making payment by credit or debit card (MasterCard, Maestro, Visa, Visa Electron, Activa)
Thanks to the new procedure of online payments there is no need to worry about the security of your credit or debit card details. The new system of online payments enables the information containing the card number and CCV code to be inserted exclusively on the banks secure webpage. All the card information remains in the domain of bank and the agency as the merchant does not have access to this information. When making a payment by card the customer is redirected onto the website in domain of the card processing centre Activa and the bank to which the agency has made the contract with to use credit and debit cards.
The new service we offer is the secure payment service executed through the international card systems Visa and MasterCard. The trademarks Verified by Visa and MasterCard SecureCode enable the customer to electronically sign every purchase he makes online simply by using his smart card, portable card reader and the single use password. In Slovenia the services Verified by Visa and MasterCard Secure Code are being supported by the banks members of the Activa System (more information are to be found on the website www.activa.si).
The owners of the credit or debit cards are being offered the most secure online payment systems currently available on the market, regardless which type of credit or debit card they use. The payments are possible with any of the following credit or debit cards:
- Visa Electron
Online payments by the Maestro debit card are possible under condition that the owner has registered his card on the authentication system “MasterCard SecureCode”. All Maestro debit cards (chipped smart cards) are automatically registered and therefore enabled to make purchases in the Collegium Mondial Travel Agency online shop. More information regarding online payments can be found on http://www.activa.si/novica.asp?ID=35. All the other smart cards, included in the Activa System (MasterCard, Visa and Visa Electron), are also inserted into the program of the safe online store. More information regarding these cards is to be found onhttp://www.activa.si/novica.asp?ID=91.
With this option, the price can be split into several payments.
a) Payement dynamics if booked until 31.12.2012:
40% (deposit) due at the time of making a reservation
60% due 10.03.2013
b) Payement dynamics if booked from 01.01.2013 until 31.01.2013:
40% (deposit) due at the time of making a reservation
60% due 10.04.2013
Minimum purchase to pay with installments is 350€
Failure to pay in full by these due times may result in the cancellation of booking followed by a penalty. For bookings made after 01.02.2013 full payment is required.
3. PRICE OF TRAVEL ARANGEMENT
Price of travel arrangement is stated in every travel program and becomes valid with the day of the publication of each program. Prices for all the arrangements are given in EUR. The Collegium reserves itself the right to change the prices according to Croatian Obligations Code (the changes take place due to changes in currency exchange rates, changes in transport tariffs, changes in fuel prices…). Should the price changes occur, the Collegium has the responsibility to inform the passenger at the latest 20 days before the day of departure. If the agreed price of the travel arrangement rises more than 10%, it is the right of the passenger to cancel his booking without any further costs, yet it has to be done at the latest 2 days after he has received the notice of the price change. It is the right of the travel organizer to state in the travel program that is the obligation of the passenger to pay all the services, carried out for the passenger abroad, directly to the person that has carried out these services as predicted in the program. In this case the passenger takes the responsibility to claim all his reclamation demands abroad (where the payment took place).
4. CATEGORIES OF SERVICE
Unless differently stated in the travel program, the price of the travel arrangement includes all costs of transport, accommodation and meals, as well as the travel organization and travel guide. As special services are to be considered the costs that are not included into the price of the travel arrangement (single rooms or rooms different to those that are offered in the basic travel arrangements, special meals, additional excursions,…) or the travel arrangement itself lists them as services upon additional payment (visa, airport tax, tourist tax,…). These services are to be paid by the passenger separately. When making a booking, the passenger can express his wishes regarding special services, if they are possible, he will have to provide an additional payment. During the travel the special services have to be paid (in correspondent foreign currency) to the travel guide or to the representative of the Collegium wherever these services take place. The categorization of accommodation (number of stars) listed in the travel arrangement programs of the Collegium are provided by the holiday location or are stated by the national categorisation of every country and are not evaluated by the Collegium, which is why the Collegium does not take the responsibility for their regularity, unless it is specially marked, that the categorization was evaluated by the Collegium. Collegium agency has the right to inform the passenger about the name of the accommodation upon arrival to the destination. Unless stated differently in the travel arrangement, the price of every travel arrangement per person are calculated for the accommodation in rooms for three or four persons (the rooms can also have additional beds).
5. AMENDMENT ANC CANCELLATION OF BOOKING ON BEHALF OF PASSENGER
For every amendment after the booking has been made (upon filling in the booking form), if the amendment is possible at all, the Collegium charges the passenger the amount of 12 EUR. The passenger has the right to cancel the booking in the same office/place, where it was made. The cancellation of booking has to be made in writing. Should this occur the Collegium reserves itself the right to claim from the passenger the costs that the agency has suffered due to the cancellation of booking. The amount of costs depends on the date when the written booking cancellation was received. Unless stated differently in the travel arrangement, the following cancellation terms are to be considered as valid:
Return policy for Airport coaches
If you should choose to cancel your airport coaches booking it will incur cancellation charges. Our cancellation policy is as follows:
Date Cancellation fee
Until 01.01.2013 40% of total airport coaches cost, less the service charge
Until 10.03.2013 80% of total airport coaches cost, less the service charge
Until 10.05.2013 100% of total airport coaches cost, less the service charge
After 10.05.2013 until arrival date No refund
Coaches are carefully orchestrated according to flights timetable. In case of flight delays or cancellations, we will do our best to accommodate late arrivals, but we cannot guarantee your place, if you are late. Late arrivals will be waited for with due consideration being given to the needs of delayed passengers as well as those already on board, or will be placed on the next coach with available seats.
Non shows will not be refunded.
If you miss your plane due to late arrival or departure of the bus for whatsoever reason, you will not be entitled to a refund of any kind. Collegium cannot be held responsible for late arrivals due to traffic, accidents or weather conditions. In case of a break-down or accident, Collegium will provide another vehicle for the passengers to continue their trip. Under no circumstances will Collegium pay for passenger’s expenses of any kind (taxis, hotels…)
In the event of your booking being cancelled by Collegium, your money will be refunded (less the service charge), but Collegium will accept no responsibility for your alternative transfer arrangements.
Return policy for Accommodation
If you should choose to cancel your accommodation booking, our cancellation policy is as follows:
Date Cancellation fee
Until 01.01.2013 40% of total accommodationaccommodation cost, less the service charge
Until 10.03.2013 80% of total accommodation cost, less the service charge
Until 10.05.2013 100% of total accommodation cost, less the service charge
After 10.05.2013 until arrival date No refund
Failure to arrive at the property on the booked date of arrival will be treated as a cancellation on your part, and full payment will be due, in accordance with our cancellation policy.
In the event of your booking being cancelled by Collegium, your money will be refunded (less the service charge), but Collegium will accept no responsibility for your alternative accommodation arrangements.
6. CANCELATION OF TRAVEL OR CHANGE OF TRAVEL PROGRAM
Based on the valid legislation, the Collegium has the right to cancel the travel at the latest 7 (seven) days before the planned date of departure, in case there has not been enough bookings made for the realization of the travel. Unless stated differently in the program, the lowest number of passengers, necessary for the realization of the travel, is as follows:
for the travels, organized by coach, there must be at least 40 passengers;
for the travels, organized by regular flights, there must be at least 20 passengers;
for the travels, organized by charter flights, train or ship, the amount of passengers must be equal at least to the 80% of the whole capacity.
Should it happen that the number of passengers does not reach the minimum of passengers needed for the realization of the travel arrangement, the organizer does not take any responsibility for the damage compensation to the passengers, who booked the travel, yet every passenger is reimbursed the full amount of the payment he previously made. The Collegium travel agency has the right to partially or completely resign from the travel agreement, in case during the duration of the travel or the execution of the program occur unexpected circumstances, which could not have been anticipated, eliminated or avoided, yet for the Collegium such circumstances represent a justified cause in which the agency would not have concluded the travel agreement if such circumstances would have existed at the time of its conclusion. The Collegium has the right to change the date or time of departure due to the change in the date or time of departure of the means of transport booked for the travel or in case of force majeure, as well as has the right to change the direction of the travel due to changes of the conditions of travel (new timetable, unstable conditions in the country of travel, natural disaster or another unexpected cause, that are out of the Collegium control) without any reimbursement for the damage and according to the valid regulation of the passenger traffic. As the Collegium can not take the responsibility for the changes to the program due to force majeure, which could occur during the execution of the program, the agency has in this case the possibility to offer the passengers its services in another form that the existing conditions allow. The Collegium has the right to partially or completely resign from the travel agreement during the duration of the travel if the passenger does not follow the behaviour rules, which are valid on certain types of transport or in certain accommodation and if the passenger with such behaviour endangers the wellbeing and health of other passengers and prevents the representative of the agency the realization of the travel program.
7. TRAVEL DOCUMENTS
Passengers, who book a trip abroad, must have a valid passport or another suitable document that enables them to enter a foreign country. In case certain countries condition the entry to the country with a special document (visa), the passenger must acquire these documents before the travel or up to the date, stated in the program. The passengers who are not residents of the EU must acquire all the necessary documents, required by the countries of the travel destination and the ones they cross when travelling. The underage passengers need to acquire all the necessary documentation for the border crossing of the underage passengers. Should a passenger not fulfil the obligations given or should it occur that due to the passenger’s unregulated documents he is not able to travel or he has due to the same reasons cancel the travel during its duration, the Collegium follows the terms and conditions stated in Return policy. In case the Collegium mediates in the procedure of acquiring a visa for the passenger, the agency cannot guarantee that its mediation will be successful. Mediation in the procedure of acquiring visa is not included in the price of travel and needs to be paid separately. The cost of mediation in the procedure is not returned to the passenger in any case. Should the passenger lose the documents during the duration of the trip or should the documents be stolen and these are necessary for the continuation of travel or for his return to the home country, the passenger has to provide himself new documents on his own costs. In case the passenger has to interrupt the travel due to losing their documents or because they were stolen, he is not entitled to the proportional reimbursement of the paid price of the travel.
8. CUSTOM AND CURRENCY CONTROL REGULATION
The passenger must respect the customs and currency control regulation of the Republic of Croatia, as well as of the countries he is travelling to. Should the passenger due to disrespect of these regulations be unable to continue the travel, the passenger is the only one to suffer the consequences and costs, occurred from such situation.
9. HEALTH REGULATION
According to the regulation of the World Health Organization the passenger is required to get vaccinated before travelling to certain countries, as well as to acquire adequate corresponding documents confirming the vaccination. Vaccination is obligatory even in cases when such health regulation was accepted after the booking was made. Rejection of vaccination is not an excusable reason for the cancellation of booking, unless there are contradictions for the passenger’s health. In such case the passenger has to provide a medical statement. The Collegium is not responsible for eventual complications or the cancellation of the travel on behalf of the passenger which could occur due to disrespect of the health regulation of the country the passenger is travelling to.
The transport of luggage is free up to a certain weight limit, determined by the company that is providing the transportation. When travelling by airplane, the transport of luggage up to a certain weight limit is free (the weight limit is determined by the airline), yet every additional kilogram must be paid by the passenger at the airport in adequate currency or as determined by the airline. Children up to 2 years of age do not have the right to free luggage transport. The Collegium does not take any responsibility for lost or damaged luggage. The passenger needs to report the lost or damaged luggage to the company that provided the transport or to the accommodation, where the passenger is staying. When travelling by airplane, according to the regulation, valid in the international air passenger traffic, the airline is the one responsible for luggage. In case the luggage got lost, the passenger needs to fill in the form PIR of an airline he was travelling with. Once filled in the form PIR, the passenger needs to hand in one copy of the form to the representative of the airline and retain the other copy for himself. Upon receiving this form the airline reimburses the passenger the compensation of the lost or damaged luggage, according the regulation, valid in the international air passenger traffic. The Collegium is not responsible for the theft or damage of the passenger’s luggage or other personal belongings, valuables and documents in the accommodation, where the passenger is staying (hotels, hotel rooms, apartments, etc.).
11 LOSS OF DOCUMENTS
Should the passenger lose the documents during the duration of the trip or should the documents be stolen and these are necessary for the continuation of travel or for his return to the home country, the passenger has to provide himself new documents on his own costs. When taking care of all the formalities regarding acquirement of the new documents, the passenger can turn to the travel guide or to the representative of the Collegium for advice and help. Should the passenger due to the loss or theft of documents be unable to continue travelling, the passenger is not entitled to the reimbursement of the paid travel costs.
Every passenger – holder of the travel agreement, has the right to the reclamation of unsuitable services. According to the regulation of the Consumer Protection Act, the passenger has to inform of all the irregularities and deviations from the agreed and paid travel arrangement to the responsible person for the services (whoever carries them out) or the local representative at the travel destination as soon as possible. Should the passenger fail to do so, after returning home he will not be able to hand in a written complaint, if the deficiencies were not completely settled. The form for the report of the deficiencies is to be received from the representative of the agency at the travel destination. The passenger has to hand in a written reclamation at least 60 (sixty) days after the conclusion of the travel. In case the passenger misses the legally determined date for the handing in the reclamation, Collegium will not consider his complaint. Without a written reclamation the Collegium does not consider the claims for the reduction of the price of travel arrangement or any other types of reimbursements and other claims. The organizer will not consider a group complaint, which would be signed by more passengers – holders of the travel agreement, resulting from one reclamation claim. To the written claim for the price reduction, reimbursement or other type of claims the passenger needs to attach adequate confirmation of the hotel manager, transport provider or other authorised person, which will confirm the passenger’s claims, on base of which the passenger is demanding the reimbursement (for example, confirmation of payment). If the Collegium holds the responsibility for nonrealization of the program or single services, the passenger is entitled to the reimbursement in amount of the real value of the nonrealized services or according to applicable regulations of the Consumer Protection Act, except in cases when the Collegium has the right to cancel the travel arrangement or change of travel program.
The Collegium does not accept any responsibility for any information given at the time of booking, that the description of the services in the travel program does not include.
The prices of the travel arrangements, unless differently stated in the program, include basic accident insurance, yet they do not include health insurance, which means that the passengers are responsible for taking care of their own insurance. When travelling abroad it is recommended to get the health insurance with global coverage. .
15. PAYEMENT WITH CREDIT CARD
All payments will be effected in Euro. Prices in other currencies published on the Collegium’s web sites are only informative (exchange rate by Banka Koper/Intesa Sanpaolo).
16. TOURIST TAX
Registration and the payment of the tourist tax for domestic and foreign guests is mandatory according to the Tourist Tax Act and the Movement and Stay of Foreign Persons Act. The client is obliged to pay the tourist tax together with the accomodation. The daily tourist tax is 1,00 € unles stated otherwise.
17. FINAL PREMISES
All the prices of the Collegium programs include value added tax. By making a booking every passenger gives the Collegium his permission to use the photographs and videos made on the travel (the photographs and videos could include every passenger) in promotional and commercial intentions. The Collegium does not take any responsibility for the behaviour of passengers and damage that passengers would cause during the travel. In the event of dispute between the Collegium and the passenger the legal procedure is in competence of the court in Ljubljana. The Collegium does not take responsibility for eventual errors in the promotional material (catalogues, leaflets and websites). These general terms and conditions replace all the previously issued general terms and conditions.